DNV survey process: Hear from Emily Smith

Emily Smith, Regulatory & Accreditation Program Manager at CentraCare, describes how DNV’s survey process has become a strategic tool for improving patient safety. In this video, Emily shares how the surveys go beyond compliance to uncover system-level insights, helping CentraCare strengthen protocols, reduce variability, and foster continuous improvement. Her experience reflects the power of accreditation as a driver of safer care.