Joining DNV: Hear from Emily Smith

In this video, Emily Smith shares CentraCare’s transformative journey in switching their accrediting organization to DNV. Emily offers a candid look at the early implementation and what it meant for her team to embrace a model built on collaboration, education, and continuous improvement.

She reflects on the challenges and opportunities that came with the transition, and how DNV’s approach aligns with her team's goals to elevate patient care and operational excellence. Whether it was adapting to new survey processes or engaging with DNV’s ISO 9001-based standards, Emily’s story highlights the real-world impact of choosing an accreditor that prioritizes readiness and resilience.