Implementing ISO: Hear from Emily Smith

Emily Smith, Regulatory & Accreditation Program Manager at CentraCare, describes how ISO 9001 has provided a strategic framework for aligning clinical and operational goals. In this testimonial, Emily shares how the globally trusted standard has helped CentraCare streamline workflows, reduce variability, and prepare confidently for surveys. Her experience illustrates how ISO 9001 supports both compliance and innovation.