Customer communications are issued to communicate key updates and opportunities relevant to current clients. For advisory notices, which communicate more broadly relevant operational updates, see our advisory notices page.
Customer Communication No. 2025-HC01: June 10, 2025
Customer Communication No. 2025-HC01: June 10, 2025
Update to Certifications Survey Process, Revision 25-0
Customer Communication No. 2024-HC04: December 11, 2024
Customer Communication No. 2024-HC04: December 11, 2024
Introducing new DNV Hospital Mentorship Program
Customer Communication No. 2024-HC03: November 20, 2024
Customer Communication No. 2024-HC03: November 20, 2024
DNV Healthcare Advisory Board seeks committee members
Customer Communication No. 2024-HC02: August 20, 2024
Healthcare Customer Communication No. 2024-HC02
DNV Healthcare USA Headquarters Office Changes
Customer Communication No. 2024-HC01: July 29, 2024
Healthcare Customer Communication No. 2024-HC01
Updates to ISO 9001 Quality Management Systems Requirements
Customer Communication No. 2023-HC04: December 6, 2023
Healthcare Customer Communication No. 2023-HC04
Launch of Zendesk Help Desk for DNV Healthcare – Effective December 11, 2023
Customer Communication No. 2023-HC03: November 16, 2023
Healthcare Customer Communication No. 2023-HC03
Survey Report Mailbox Transition – Effective November 27, 2023
Customer Communication No. 2023-HC02: November 6, 2023
Healthcare Customer Communication No. 2023-HC02
Launch of Zendesk Help Desk for DNV Healthcare – Effective December 2023
Customer Communication No. 2023-HC01: September 28, 2023
Healthcare Customer Communication No. 2023-HC01
DNV Healthcare Advisory Board seeks individuals from associated healthcare organizations as committee members
Customer Communication No. 2022-HC02: November 16, 2022
Healthcare Customer Communication No. 2022-HC02
Healthcare Advisory Board Accepting Applications for New Members
Customer Communication No. 2022-HC01: April 27, 2022
Healthcare Customer Communication No. 2022-HC01
Management Change at DNV Healthcare USA Inc.
Customer Communication No. 2021-HC03: March 29, 2021
Healthcare Customer Communication No. 2021-HC03
DNV Healthcare USA Inc. Approved for Deeming Authority for the State of Pennsylvania
Customer Communication No. 2021-HC02: February 22, 2021
Healthcare Customer Communication No. 2021-HC02
Certified Healthcare Operations Professional (CHOP) Certification Extensions and Recertifications
Customer Communication No. 2021-HC01: February 02, 2021
Healthcare Customer Communication No. 2021-HC01
HHS Public Health Emergency Message to State Governors
Customer Communication No. 2020-HC11: December 03, 2020
Healthcare Customer Communication No. 2020-HC11
CMS Publishes Decision Memo for Artificial Hearts and related devices, including Ventricular Assist Devices for Bridge-to-Transplant and Destination Therapy (CAG-00453N)
Customer Communication No. 2020-HC10: October 12, 2020
Healthcare Customer Communication No. 2020-HC10
Customer Communication During the Public Health Emergency
Customer Communication No. 2020-HC09: September 28, 2020
Healthcare Customer Communication No. 2020-HC09
Categorical Waiver – Use of Corrugated Metal Tubing for Medical Gas
Customer Communication No. 2020-HC08: August 28, 2020
Healthcare Customer Communication No. 2020-HC08
COVID-19 Related Changes to Hospital and CAH CoPs and VAD NCD
Customer Communication No. 2020-HC07: August 07, 2020
Healthcare Customer Communication No. 2020-HC07
Recent Government Announcements Relevant to DNV Healthcare Customers
Customer Communication No. 2020-HC06: July 22, 2020
Healthcare Customer Communication No. 2020-HC06
DNV Healthcare Advisory Board seeks individuals from associated healthcare organizations as committee members
Customer Communication No. 2020-HC05: May 05, 2020
Healthcare Customer Communication No. 2020-HC05
Aetna Institutes of Quality Designation Reporting Requirements for DNV Certified Hip and Knee Replacement Programs
Customer Communication No. 2020-HC04: April 27, 2020
Healthcare Customer Communication No. 2020-HC04
DNV Infection Prevention and Emergency Preparedness Self-Assessment Tool for COVID-19
Customer Communication No. 2020-HC03: March 11, 2020
Healthcare Customer Communication No. 2020-HC03
CMS Opens Public Comment Period for DNV Healthcare’s Application for Approval of Its Psychiatric Hospital Accreditation Program
Customer Communication No. 2020-HC02: February 13, 2020
Healthcare Customer Communication No. 2020-HC02
CMS Guidance on Coronavirus and CMS/AO Collaboration on Infection Prevention
Customer Communication No. 2020-HC01: January 02, 2020
Healthcare Customer Communication No. 2020-HC01
CMS Announcements and QSO Memos, December 2019 & January 2020
Customer Communication No. 2019-HC05: October 07, 2019
Healthcare Customer Communication No. 2019-HC05
Fact Sheet Omnibus Burden Reduction (Conditions of Participation) Final Rule CMS-3346-F
Customer Communication No. 2019-HC04: October 02, 2019
Healthcare Customer Communication No. 2019-HC04
USP is postponing the official dates of the revised <795> and <797>, and the new general chapter <825> until further notice
Customer Communication No. 2019-HC03: September 11, 2019
Healthcare Customer Communication No. 2019-HC03
FDA Warning Letter and DNV Healthcare Follow Up
Customer Communication No. 2019-HC02: September 04, 2019
Healthcare Customer Communication No. 2019-HC02
DNV Healthcare Participates in CMS Validation Redesign
Customer Communication No. 2019-HC01: August 23, 2019
Healthcare Customer Communication No. 2019-HC01
FDA Warning Letter & CMS recently released the QSO-19-17-AO/CLIA memo to announce the submission of the FY 2018 Report to Congress